M/s Pet Club India. believes in helping its customers as far as possible, and has therefore a liberal Cancellation Policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the M/s Goofy Tails Pvt Ltd. has obtained on special occasions like Pongal, Diwali, Valentine’s Day, New Years Eve etc. These are limited occasion offers and therefore cancellations are not possible.
- M/s Goofy Tails Pvt Ltd. does not accept cancellation requests for perishable items like eatables etc.
- In case of receipt of damaged or defective consumer durable items and non durable items please report the same. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 working days of receipt of the products.
- In case you feel that the product received is not as shown on the site, you must bring it to the notice within 24 hours of receiving the product. After looking into your complaint we will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue on early basis. (Cancellation Policy)
When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue full refund after deducting the processing fee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refund will be done through online mode within 7-10 working days.
Shipping and Delivery
For buyers in India, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. M/s Goofy Tails Pvt Ltd. is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). M/s Goofy Tails Pvt Ltd. is in no way responsible for any damage to the order while in transit to the buyer.